Government India
Survey Result
| Question | Answers | Percentage |
|---|---|---|
| 1. Do you know about the Punjab Grievance Redressal Policy? | Yes | 63.18% |
| 1. Do you know about the Punjab Grievance Redressal Policy? | No | 36.82% |
| 2. Have you used the portal for Grievance Redressal? | Yes | 46.03% |
| 2. Have you used the portal for Grievance Redressal? | No | 53.97% |
| 3. How satisfied are you by the grievance redressal mechanism in the state? | 5 (strongly recommended) | 16.74% |
| 3. How satisfied are you by the grievance redressal mechanism in the state? | 1 (strongly Not recommended) | 28.45% |
| 3. How satisfied are you by the grievance redressal mechanism in the state? | 4 (recommended) | 15.90% |
| 3. How satisfied are you by the grievance redressal mechanism in the state? | 2 (Not recommended) | 16.74% |
| 3. How satisfied are you by the grievance redressal mechanism in the state? | 3 (Likely recommended) | 22.18% |
| 4. Do you think digital grievance redressal has improved service delivery to citizens in the state? | Yes | 45.19% |
| 4. Do you think digital grievance redressal has improved service delivery to citizens in the state? | No | 18.83% |
| 4. Do you think digital grievance redressal has improved service delivery to citizens in the state? | MayBe | 35.98% |
| 5. Would you recommend the portal to your friends/acquaintances? | 5 (strongly recommended) | 22.18% |
| 5. Would you recommend the portal to your friends/acquaintances? | 1 (strongly Not recommended) | 22.18% |
| 5. Would you recommend the portal to your friends/acquaintances? | 4 (recommended) | 18.83% |
| 5. Would you recommend the portal to your friends/acquaintances? | 2 (Not recommended) | 13.39% |
| 5. Would you recommend the portal to your friends/acquaintances? | 3 (Likely recommended) | 23.85% |